A connected web platform for Jim’s Group: 56 divisional websites, a shared WordPress theme and a booking integration connecting the network to Jim’s Franchisee Management System.
Organisation
Jim’s Group
Responsibility
Overall responsibility for Jim’s Group’s web platforms
Period
2017–2026
Disciplines
WordPress / Gutenberg / Applications / Support operations
56Divisional websites
20+Gutenberg blocks
FMSFranchisee Management System
A shared digital foundation across Jim’s Group’s divisional websites.
01 / Websites
One network. Distinct service identities.
Selected website designs across Jim’s Group: the corporate platform, major divisional websites and the wider service network.
Jim’s GroupCorporate website for Jim’s service network.
The Franchisee Management System (FMS) sits at the operational heart of Jim’s Group. This work connected the WordPress website network to that core through Jim’s WPCB, a custom booking plugin.
Customer experienceWordPress websites
Divisional sites & booking journeys
→
Integration layerJim’s WPCB
Custom WordPress booking plugin
→
Operational coreFMS
Franchisee Management System
One connection. Across the divisions.
The integration brings divisional bookings into the FMS while allowing the customer-facing journey to adapt to each service.
A shared booking experience across the website network
Division-specific booking requirements
Booking data centralised in the FMS
Jim’s WPCBThe WordPress booking interface connected to Jim’s FMS.
The customer booking journey.
Booking — service selectionChoose a service for the booking.
Booking — division selectionSelect the relevant service division.
Booking — enquiry detailsCustomer details and enquiry information.
03 / Applications
Jim’s Leads. Visibility across the network.
An Angular application that brings divisional booking data into one operational view, with analysis by division, service or period and tools for remote troubleshooting.
Jim’s LeadsA consolidated view of booking data and divisional activity.
04 / The WordPress foundation
One shared theme. Room for each division.
A custom Gutenberg theme with more than 20 reusable blocks supports the website network, with built-in booking, analytics and error-tracking support.
Separate interfaces support training selection and franchise registration, extending the web platform beyond the public-facing service websites.
Jim’s Group TrainingTraining selection and booking.
Training — registrationFranchise training registration.
06 / Responsibility
Responsibility for the wider web platform.
The long-term engagement covered Jim’s Group’s digital presence across 56 divisional websites. Responsibilities spanned visual design, WordPress development, booking integrations, operational support, stakeholder relationships and delivery coordination.
Visual design & interface decisions
Website & WordPress development
Booking & system integrations
Support tickets & troubleshooting
Client & stakeholder relationships
Web operations & delivery coordination
07 / In perspective
A shared foundation. A connected web operation.
Websites, booking, integrations and operational tools belong to the same working system. The project brings those layers together across the divisional network.
